Attendees, Sponsors and Exhibitors, with your participation you consent to Directions North America policies below. Additional details are listed in the FAQs section and Sponsor Portals. Please reach out to Directions North America Organizing Committee at [email protected] if you have questions about the policies.


Attendance at Directions North America 2023 is restricted to Microsoft employees, registered Sponsors and Exhibitors and any person engaged in the business of delivering Microsoft Dynamics solutions either as or through an authorized Microsoft Dynamics Partner. Other individuals may be eligible if they add value to the Dynamics community, are not in direct competition with the event itself or Microsoft Dynamics and agree to sign an NDA if asked. Individuals who do not meet the above criteria cannot be permitted to register for this conference. Attendees and guests must be 21 years or older to attend any conference event. Photos and videos of the conference, sponsors and attendees may be taken and published by Directions for promotional purposes. If you register for this conference and do not meet the eligibility requirements stated above, or behave in manners not consistent with the mission and values of the Conference, you will forfeit the registration fee. If you’d like to discuss your eligibility, please contact us.

Cancellation Policy

Conference cancellation requests must be submitted in writing by e-mail and sent to Directions Treasurer Amy Homan, [email protected]. Cancellation notifications received on or before midnight Eastern (EST), March 10, 2023 will receive a refund less a $100 service charge. Credit card and financial transactions fees charged by third party are not refundable. Cancellation requests received after midnight Eastern (EST), March 10, 2023, and event no-shows will be ineligible for a refund. Transfer of the registration fee to the next year is not permitted.

Sponsorship Cancellations Policy is further listed under Sponsor Policies below.

Transfer of Passes (Substitutions)

Conference Passes, Day Passes, and Expo Only Passes may be transferred to another eligible individual by midnight Eastern (EST) March 31, 2023. Please send your request to [email protected] with information of the new registrant (email, name, city, country, mobile number.) All transfers (substitutions) are subject to approval. Individuals who are not named on the registrations may not be admitted to the conference. Attendees must meet eligibility requirements and purchase a valid pass for admission.

Expo Only Passes

Expo Only Passes are only available to Sponsors and Exhibitors. Registrants can attend General Sessions, ISV Sessions offered by their company (if applicable), Welcome Reception, Expo Reception, and Partner Celebration. No admission to food and beverage services not offered during these events, nor to any other Conference Sessions, Workshops, and activities.

Guest Passes

We are delighted to offer Guest Passes to Directions North America 2023 social events. Guests are encouraged to join in the fun and tickets may be purchased online or at the event, unless the event sells out. There are two types of Guest Passes. One which allows Guests to attend the Welcome Reception (April 16), Expo Reception (April 17) and Partner Celebration (April 18). The other allows Guests to attend the Partner Celebration only (April 18). Guests must be attending with a registered attendee and at least 21 years or older. Guest name badges contain name only with no company affiliations.

Speaker Passes

Directions NA speakers will be offered a complimentary pass if they are the lead speaker in 3 or more track sessions. Speakers leading 1 or 2 track sessions and panel participants will be offered a discounted pass. The Board reserves the right to offer a discounted pass for special circumstances at their discretion.

Conference Materials

Directions North America reserves the rights to record, distribute and/or publish materials presented during the Conference. Conference participants may not photograph, audio record, video record and/or stream sessions, workshops, events and activities for the purpose of publication and distribution without the express consent of Directions North America Organizing Committee.

Pets and Service Animals

Pets and animals of any types are not allowed in the conference areas. Attendees who need the assistance of a service dog or animal, properly trained and registered where appropriate, should contact us ahead of time so we can address those needs on a case-by-case basis.

Force Majeure

Directions North America will not be liable for any loss, damage or delay resulting from any unavoidable, unforeseeable cause whatsoever beyond its reasonable control, including, without limitation, fire, flood, action or decree of civil or military authority, insurrection, act of war, terrorism, labor disputes or shortages, material shortages, failure of suppliers, or embargo. It is further agreed that in case the conference venue shall be destroyed by fire or the elements, or by any other cause, or in case of government intervention or regulation, military activity, strikes, or any other circumstances that make it impossible or inadvisable for Directions North America to hold the show or portion thereof at the time and place herein provided then and there upon this agreement shall terminate and Sponsor, Exhibitor and Attendee shall and does hereby waive any claim for property or other damages or compensation except the pro rata return on the amount paid after deduction of actual expenses incurred in connection with Directions North America and there shall be no further liability on the part of either party.

Sponsor Policies

Sponsors and Exhibitors please also review Sponsor Rules and Regulations, Terms and Conditions, and Microsoft Entertainment Policy below:

Directions North America 2023 Sponsor Rules and Regulation
Directions North America 2023 Sponsor Terms and Conditions

Directions North America Attendee Code of Conduct

We as members, contributors, and leaders pledge to make participation in our community a harassment-free experience for everyone, regardless of age, body size, visible or invisible disability, ethnicity, sex characteristics, gender identity and expression, level of experience, education, socio-economic status, nationality, personal appearance, race, caste, color, religion, or sexual identity and orientation.

We pledge to act and interact in ways that contribute to an open, welcoming, diverse, inclusive, and healthy community.

Attendees that violate this code of conduct, regardless of participation level or sponsorship, will be escorted out of the event and will forfeit any money spent to attend the conference. The Board would review future participation in Directions NA event(s).

Policy Changes

Policies are subject to change. Updates will be published here and/or communicated via appropriate channels.